Returns & Exchanges

We want you to love your Naot footwear, so we offer a seamless 30-day return policy for all unworn items in their original packaging. Please ensure your items are in brand-new condition to qualify for a full refund or exchange.

Return Process

• 1.
  Initiate Your Request

  Visit our online returns portal with your order number and email address to select the items you wish to return or exchange.

• 2.
  Print Your Label

  Once approved, download and print the pre-paid shipping label provided through our portal and secure it to your original shipping box.

• 3.
  Ship the Package

  Drop off your package at any authorized carrier location, ensuring all original tags and shoe boxes are included inside.

• 4.
  Receive Your Refund

  After our warehouse inspects the returned items, your refund will be processed back to your original payment method within 5-7 business days.