Frequently Asked Questions

Everything you need to know about shopping with Naotstore.

What is your return and exchange policy?

We offer a 30-day return policy for all unworn items in their original packaging. Exchanges are free, while returns for a refund may be subject to a small shipping fee depending on your location.

How long will it take for my order to arrive?

Standard shipping typically takes 3-5 business days within the continental US. International orders may take 7-14 business days depending on customs and local delivery services.

Are your products ethically sourced?

Yes, we pride ourselves on high-quality craftsmanship and ethical production. We partner with manufacturers who adhere to fair labor practices and utilize sustainable materials whenever possible.

How do I know which size to choose?

Each product page features a detailed 'Size Guide' button. We recommend measuring your foot or chest according to our instructions to ensure a perfect fit, as sizing can vary between collections.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer 'Buy Now, Pay Later' options through Klarna and Afterpay.

Can I track my order in real-time?

Absolutely. Once your order is dispatched, you will receive an email with a tracking number and a link to our tracking portal to monitor your shipment's progress.